The Diagnostic Account let you perform user account diagnostic using the username and password to check if there is any login problem of the account. To access the diagnostic account module click on Help & Tools > Diagnostic Account from the navigation. On the diagnostic account listing module, you may search for specific device by using the search field.
| Field | Function |
|---|---|
| Username / Voucher | The username of the user to check account issues. |
| Password | The password of the user to check account issues. |